BOOKINGS AND PAYMENTS

• To process a Tour Reservation you must first register as a member of our website and utilise the “Book Now” function to submit your primary tour details.
• Upon receiving your tour and personal details, we will then require 72 working hours to confirm your tour availability and revert to you.
• Photography workshops require a $100.00 booking fee upfront to process your booking.
• To complete and confirm your booking, we will require a 50% deposit first. The balance payment will be requested at least 30 days prior to departure. For departures within 30 days, full payment may be requested immediately. Payment modes include:
  • Cash/Cheque payable to “Singapore Trekker”
  • Local Interbank Transfer
  • Overseas Wire Transfer (subject to a $20 admin fee, payable to intermediary banks. You are required to bear all admin and currency exchange charges your own bank charges you)
  • Credit Car Payments (via PayPal, subjected to a 4% admin fee)
• Payment has to be received within 14 days from a request for payment; otherwise the tour booking will be deemed as cancelled and cancellation fees will apply.
• An official receipt (invoice) will be issued with every payment made.
• Singapore Trekker reserves the right to cancel your trip if we do not receive full payment on time.
• Where possible we will accept last minute bookings. Full payment will be required immediately.

Minimum Booking Period

• We require a minimum of 10 working days to process your reservations for any tour, accommodation, vehicle rental, etc
• Singapore Trekker will not be held responsible for any losses incurred due to the inability to confirm your tour/accommodation/transportation reservations in time.

Cancellation Charges

• Cancellation before tour is confirmed
  S$100 administrative fee, FULL REFUND (cash/cheque/interbank transfer within 7 working days)
• Cancellation after tour is confirmed
  • Within 21 days = No Refund
  • Before 21 days = 50% tour fare

  Note: In the event International or domestic airfare / ferry / trains was booked on your behalf, refunds will be based on the terms and conditions of the respective operators

• Tour unable to depart due to minimum pax (applicable to Photography Workshops only)
• FULL REFUND (cash/cheque/interbank transfer within 7 working days)
  • Cancellation notice is required minimum 21 days prior to trip departure and must be made in writing, such notice commences from the day notice is received. Cancellation shall be valid with approval from the company after receiving documentation. The Trip shall then be termed as cancelled and a cancellation charge of 50% of the trip amount will be deducted from the total amount paid.

    For payment collected, a full refund will only be given if the tour is unable to depart due to minimum number of participants required.

    For cancellations submitted before the tour is confirmed, a $100.00 nett administrative fee will be levied.

  • There will be no refund to clients that provide less than 21 days notice, before trip departure and if a passenger leaves a trip for any reason whatsoever, either voluntarily, involuntarily or if you commit any unlawful act after the trip has commenced. We will make no refunds for any meals, accommodation or services not used.
  • Should you require other changes to your original tour, the person that booked the tour must submit a written document with changes required. While every effort will be made, changes cannot be guaranteed.
  • If you are prevented from travelling on the tour by genuine circumstances, for example (without restriction) because of death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, you may postpone or transfer your booking to another person, provided they meet all the requirements relating to that tour.

    You must provide proof of why you are unable to travel at the time you change your booking. An administration fee of SGD$100.00 per person is required if you postpone or transfer this tour no less than 21 days prior to trip departure.

In summary, our refund policies as follows:

• Cancellation before tour is confirmed. Full refund, subjected to S$100.00 administrative fee.
• Cancellation after tour is confirmed
  • 50% penalty charge (with at least 21 days cancellation notice)
  • No refund within 21 days of notice, unless documentation for genuine circumstances are supplied (eg. Serious Illness, Death, Injury)
  • In the event of such circumstances, a partial refund (subjected to the terms and conditions of various tour, hotel and transportation companies in the tour) in the form of a Tour Voucher (valid for 12 mths) will be issued, subjected to an admin fee of S$100.00 nett
• Full refund will be issued for tours unable to depart due to minimum pax.

Passport and Visas

All clients must have a valid passport with at least 6 months validity from return date. Visas can be obtained from the respective consulates in your country or in certain cases, upon arrival in the country you are travelling to. Visas costs are the sole responsibility of the client.

Travel Insurance

Travel insurance is recommended for all Clients undertaking any tour. It should provide adequate protection for the full duration of the tour to cover personal injury, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance and adequate cover for baggage loss/delays and flight delays.

Singapore Trekker will provide as best as we can, all documentation required for an insurance claim (eg. Airline tickets, letter of cancellations, etc). The final compensation to the client will be determined by the insurance company and is not within the scope and responsibility of Singapore Trekker.

Health & Fitness

All our tours and treks require a level of fitness, there for you should always check with your local GP regarding your health and fitness before you travel. It’s the client’s responsibility to notify Singapore Trekker of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you required medical attention, that may affect your ability to travel.

Children

A legal guardian must accompany all travellers under the age of sixteen. If you have a question regarding age and suitability, please contact us for further information.